Last updated: October 2024

Welcome to Puik Illustrations. By accessing or purchasing from our website, you agree to be bound by the following terms and conditions. Please read these terms carefully before making a purchase.

1. General Information

1.1 Company Information
Puik Illustrations
KVK: 71010181
[email protected]

1.2 Products
Our webshop specializes in the sale of handmade products, created with care and attention to detail. Due to the handmade nature of our items, each product may vary slightly in color, size, and design from the images shown on the website.

1.3 Not Intended for Children Under 3 Years of Age
All products sold on Puik Illustrations are NOT toys and are NOT suitable for children under 3 years of age due to small parts, which may pose a choking hazard. By purchasing from us, you acknowledge and agree that these products are intended for decorative or functional purposes and should be kept away from young children.

2. Product Materials and Craftsmanship

2.1 Wood Material
All of our products are crafted from high-quality wood. Due to the natural variations in wood grain, color, and texture, each product may differ slightly from the images shown on our website. These natural differences are not considered defects but are part of the unique character of each handmade piece.

2.2 Laser-Cutting Process
Many of our products are created using a precise laser-cutting process, allowing for intricate designs and fine detailing. However, slight burn marks or edges from the laser may be visible, especially on natural wood products. These marks are a normal part of the laser-cutting process and add to the handcrafted aesthetic of the item.

2.3 Care Instructions
As our products are made from wood, it is important to handle them with care. Wood is a natural material that may react to humidity, heat, or exposure to direct sunlight. We recommend keeping products in a dry environment and avoiding prolonged exposure to moisture or extreme temperatures to preserve their longevity and appearance.

2.4 Not Intended for Children
As mentioned, these wood products are NOT toys and are NOT suitable for children under 3 years of age. The small laser-cut parts may pose a choking hazard. These products are intended for decorative or functional use only, and customers are responsible for ensuring their safe use.

3. Orders and Payment

3.1 Ordering Process
By placing an order, you agree to purchase a product in accordance with these terms and conditions. Once your order has been placed, we will send you an order confirmation via email. All orders are subject to availability, and we reserve the right to refuse or cancel orders at our discretion.

3.2 Payment Methods
We accept the following payment methods: iDeal, google pay, Credit card / debit card and PayPal. Payments must be completed in full before an order is processed and shipped. All prices listed are in euros and include applicable taxes.

3.3 Cancellations and Changes
You may cancel or change your order within 24 hours of placing it. After this period, we may begin processing your order, and cancellations or changes will no longer be possible. Please contact us immediately at [Email Address] to make any changes.

4. Shipping and Delivery

4.1 Shipping Information
We ship to Europe, United Kingdom, North America and Australia. Shipping fees and estimated delivery times will be calculated after buying. You will be informed about the delivery times by email after buying. Please note that delivery times may vary depending on location and shipping method.

4.2 International Shipping
For international orders, customers are responsible for any customs duties, taxes, or additional fees that may apply in the destination country.

4.3 Delivery Delays
We are not responsible for any delays caused by shipping carriers, customs processing, or other circumstances beyond our control.

5. Returns and Refunds

5.1 Return Policy
Due to the handmade nature of our products, all sales are considered final. However, if you receive a damaged or defective item, please contact us within 14 days of receipt at [email protected], and we will work with you to resolve the issue.

5.2 Returns for Orders within the Netherlands
Returns will only be issued for damaged or defective items within the Netherlands. Once we receive the returned product and verify the defect, a refund or replacement of the product will be processed within 7-10 business days.

5.3 Orders Outside the Netherlands
No returns are available for orders shipped outside the Netherlands. Please carefully consider your purchase before placing an international order, as all international sales are final.

5.4 Exchanges
We do not offer exchanges for orders shipped outside the Netherlands. If a product is defective, you may be eligible for a refund.

5.5 Refunds
Refunds will be issued only for damaged or defective items. Once we receive the returned product and verify the defect, a refund will be processed within 7-10 business days.

6. Product Warnings and Liability

6.1 Handmade Nature
All items are handmade and may contain small variations. These variations are not considered defects but are a testament to the uniqueness of each product.

6.2 Safety Warning
Products sold on Puik illustrations are not toys and are not intended for children under the age of 3 years. These products may contain small parts that pose a choking hazard. Customers are responsible for ensuring that the products are kept out of reach of young children.

6.3 Limitation of Liability
To the fullest extent permitted by law, Puik illustrations will not be held responsible for any injuries, damages, or losses resulting from the misuse of our products, including but not limited to improper use or failure to heed warnings regarding small parts and child safety.

7. Privacy Policy

7.1 Data Collection
We collect personal information necessary to fulfill your orders, such as your name, shipping address, email, and payment details. Your privacy is important to us, and we will not share your information with third parties except as required to process and ship your order.

7.2 Security
We take reasonable measures to protect your data from unauthorized access. However, we cannot guarantee the absolute security of any data transmitted over the internet.

8. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Puik Illustrations and may not be reproduced, distributed, or used without our express permission.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of law provisions. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in The Netherlands.

10. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be effective upon posting to the website. It is your responsibility to review these terms periodically. Continued use of the website constitutes acceptance of any changes.

If you have any questions or concerns, please contact us at [email protected].

Thank you for shopping with Puik Illustrations!